Returns for Refunds
We are confident that you will love your new product. However, if you are unsatisfied for any reason, we offer a 30-day return policy, starting from the date you receive your order.
- To initiate the return, please reach out to our customer support team at support@powerindependencehq.com and provide your order information and reason for return.
- Once your return request is processed, we will provide you with a Return Merchandise Authorization (RMA) number. When you ship out the return package, please be sure to write the RMA number clearly on the shipping label on the outside of the package. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label will not be accepted by our warehouse.
-
Please ensure to follow the below return shipping requirements
- Power Independence HQ provides free return shipping labels for RMA returns one Label per package. Please ensure the correct label is placed on the corresponding box by referring to the shipping weight printed on each label. Each shipping label is intended for one-time use on a single package.
- Securely package your return items in the original packaging and shipping box to prevent damage during transportation.
- Include all parts, accessories, and documentation in the package.
- Write the Return Merchandise Authorization (RMA) number provided to you by us clearly on the shipping label on the outside of the return package. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.
- Ship the unit within 15 days of receiving the RMA.
- Please ensure that the item you are returning is in its original condition. For items returned not in their original condition, a 15% restocking fee will be applied and deducted from the refund amount. In order to avoid any trouble caused by the package when you return it, it is recommended that you keep the original packaging for at least 30 days. Please refer to the fourth section, titled 'Return/Replacement Shipping Requirements,' for additional details on the return shipping steps.
- Power Independence will cover the shipping cost for returns only for defective products, For returns due to all other reasons, return shipping costs and a 5% handling fee will be deducted from the refund amount.
-
Once we receive your item, a refund will be processed within 10 business days. The refund will be processed through your original payment method. It may take some time before your refund is posted on your bank account or credit card statement. If you haven't received a refund within this period, please first check your credit card transaction or bank account again. For refunds to credit cards, it may take up to an extra 7-10 business days for a credit to appear on your credit card statement depending on your banks process requirements. Thereafter, please contact your bank and credit card company to verify whether the refund has been received. If you have done all these and still have not received our refund, please contact as at support@powerindependencehq.com and will commit to resolving the issue ASAP.
If you have questions or require more information regarding our return & refund policy, please contact our customer support team at support@powerindependencehq.com
